A VIP Specialist is how Castle Creek Limousine Services would characterize the level of service we provide. San Diego Town Car Service treats all of our guests with the same VIP treatment. In this business, one has to wear a lot of different hats and in this regard, we THRIVE!!! We love to be a tour guide when the situation dictates it. Other times, we just listen to people’s problems or difficult situations that they find themselves in. Instinctively, San Diego Town Car Service tries to be empathetic and relate to them on a personal level. Many times we find ourselves being a sleep therapist as the ride is so smooth that the guests literally fall asleep only to awaken as they arrive at their destination! This is the ULTIMATE compliment to me if they are able to let themselves go to sleep due in large part to their confidence that we are very trustworthy and dependable chauffeurs!!! I am a smooth owner/operator with over 20 years of experience behind the wheel. We know when to shut up and drive or provide great insight and direction when called upon. We put our guests at ease and always provide excellent customer service. We love meeting people and enjoy going places!! You might say that Castle Creek Limo is customer driven...or is it the other way around?
It all started back in 1995 when I went to work for Crown City Cab Company over on the island of Coronado. Working in and out of the major hotels, the Le Meridian (later purchased by Marriott) as it was called then, (the grand Dame) Hotel Del Coronado and of course the Lowe's Resort Coronado, I noticed a peculiar event happening before my eyes: the emergence of a shuttle company that quite often swooped in and picked up groups of hotel guests. The shuttle company was Cloud 9 Shuttle. After watching this happen for quite a while it became apparent to me that things were changing and I needed to change with the times. That's the old adage come in to play “if you can't beat them, join ‘em”. In June of 1997, I went to work for Cloud 9 Shuttle. It was a fairly new company in San Diego operating under the brand of Super Shuttle but it was different because these were rolling billboards and they had a great marketing system. More than anything else, they really had the business and they didn't just have the business on the island as we used to say but they did business all over San Diego County and they were taking no prisoners!! The company grew exponentially over the next few years and as the operations expanded so did the different types of service. Expansion included sedans, limos and coaches. Things were really changing in the industry by the early 2000s as far as the company went. Cloud 9 actually pioneered the concept of owner-operator or Franchisee. This was a dramatic shift away from company drivers. I'm proud to say back in 2002 I was given the opportunity to become the first owner-operator for Cloud 9 Classic as the sedan service was called. This was a very important milestone in my career as I had the realization that if you don’t take risks in business, you don’t get the rewards!! The Sedan Service consisted of limos and sedans. I got pretty comfortable behind the wheel driving the Sedan Service in the limos. I worked hard and improved my service level. I also took a lot of notes about our clients. This included their likes and dislikes, preferred routes, characteristics and inclinations. All of this was stored in my Blackberry and I consulted and added to this personal information in order to raise my service level. This once again was a very important lesson in business - information and preparation equated to higher revenue and bigger tips. By 2007, Cloud 9 Shuttle was repatriated back into the Super Shuttle fold and Cloud 9 Classic became ExecuCar. We were still owner-operators but the marketing didn't really seem to be where it should be. Another impediment was the inability of management to bring ALL operators into conformity from a service perspective. There was stiff competition from some very well-capitalized companies in San Diego as well and I knew that we had to step up our game if we were going to compete in the highly competitive marketplace of transportation services in San Diego. By 2015, I could tell the industry was once again changing and there was the emergence of Transportation Network companies, Uber and Lyft, which were accessed through applications on smartphones. This put people together for ride services helping to get people from place to place. It became apparent to me that ExecuCar didnt have what it took to be competitive in the marketplace and they were not agile enough to see this new emerging Transportation Network company paradigm shift. Watching the sales numbers and revenues on a yearly basis, I came to the decision by 2016 that I needed to go completely independent. Owning my own company and coming up with a brand new company was the first task. All the while I worked to build my own roster of clients. This was fairly easy to do since I had a good database of contacts which I always kept with my trusty BlackBerry. I realized first and foremost that I had to get out there and I had to market my company and my service in a different way. With this in mind, I went through a quantum leap with a digital marketing campaign. Victor Newman from PixelWebz Corporation became my digital marketing guru and I owe a ton of gratitude to him and his team. He advised me what would happen if I worked with him and he has been true to his words in ALL aspects of our endeavor! I began to refine and crystallize my idea of what I needed to do as a company digitally through a website and finally came up with Castle Creek Limo.com. More than anything else I realized that I was not able to grow by myself so I worked diligently to build an affiliate network of owner-operators that I could depend on to pass on surplus business. These affiliates all need to have the same service standards that I do. Providing excellent customer service to our guests is the most important aspect of any business. Not all people share the same vision and I have had to make tough decisions knowing full well that this is my company and doing right by your guests is PARAMOUNT to success.
In 2012, I had the distinct pleasure of using Michael’s executive car service on a trip to the airport. Never have I met a driver with such care, kind and professional service as Michael. In fact, from that one trip to the airport forward, I’ve only used Michael. This is because he is 100% reliable and puts me, the customer, first.Patty Phelps
If you want premier driver service, a safe and on time ride, look no further than Michael Kemp
Castle Creek Limousine Services have lived up to my expectations and proved that all positive word-of-mouth advertising regarding their company was actually true. I will definitely refer their chauffeur services San Diego in future.”Martin Brown
“One of my friends said that Castle Creek Limousine Service was outstanding and that we should try their services. The sedan arrived right on time and their chauffeur was very friendly with all of us.. We successfully made a grand entry at the prom and San Diego Town Car Services has turned out to be our go to car service.”SARA MITCHELL
“I have been using the San Diego Town Car Services for over a year now. In all my important events I choose to order a car from their company and every time I am given the same level of top class service.”MACY JOHN
“Big thanks to Castle Creek Limousine Service for their excellent limo service and luxurious ride, definitely the best town car service in San Diego.”MELISSA KING
“We collaborated with Castle Creek Limousine service for their car service about 5 years ago. All these years, the company has only impressed us and our clients by their exquisite and luxury vehicles. I hope that our collaboration continues in the coming years as well.”KIERA KNIGHTLY
"Hiring Castle Creek Limousine Services was the most luxurious travel experience I have ever had. My mom, who isn’t really fond of traveling in cars, was impressed by the smooth ride that the Chauffeur provided and the soft comfortable leather seats made it all even more relaxing."AMANA PRIESTLEY
“All sedans and SUVs at San Diego Town Car Services are classy and with the latest features. I always enjoy my time when I travel in their sedans and never have had any issue with promptness. Their car service is of the same quality level as it is with their luxurious SUVs .”SONIA PATEL
“Best drivers, always on time and a safe trip every time!”DAVID ANDERSON
““This car service in San Diego provides much more than just a transportation service. They give us a memorable and unforgettable experience.””RYAN TERRIE
“If you want the best combination of luxury and comfort then call San Diego Town Car Services for the best experience. “KAILA BEN
"Timeliness, Route Taken, Travel Time, Driver, & Vehicle. Everything was perfect! Thank Michael for making our wedding day a very memorable day. Thank you!"BRIAN AND TERRIER GRAHAM